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Terms and conditions

Terms and conditions of use

INTRODUCTION

Please review the following terms that govern your use of our website (“Terms of Use”). Please note that use of our website constitutes your unconditional agreement to follow and be bound by these Terms of Use and applicable laws. By accessing and browsing the website, you acknowledge, without limitation whatsoever, that (i) you have the capacity to be bound by these Terms of Use, and (ii) if you are a company or other entity, you have the authority to bind such company or entity.

1. You should assume that everything you see or read on the website is our property and is copyrighted unless otherwise noted and may not be used except as provided in these Terms of Use or in the text on the website without our written permission. We neither warrant nor represent that your use of materials displayed on the website will not infringe rights of third parties not owned by, or affiliated with us.

2. Your use of and browsing in the website are at your risk. Neither us nor any other party involved in creating, producing, or delivering the website is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the website. Without limiting the foregoing, everything on the website is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE ALSO ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER, EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THE WEBSITE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

3. Any communication or material you transmit to the website by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post will be considered our property and may be used by our company or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

TRADEMARK NOTICE

The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the website, are registered and unregistered Trademarks of their respective owners. Nothing contained on the website should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the website without our written permission or such third party that may own the Trademarks displayed on the website. Your misuse of the Trademarks displayed on the website, or any other content on the website, except as provided in these Terms of Use, is strictly prohibited. You are also advised that we will aggressively enforce our intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

COPYRIGHT NOTICE

All pages on this website are subject to copyright. All materials, including images, text, illustrations, graphics, designs, icons, photographs, programs, video clips and written and other materials that are part of this website and any compilation thereof (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by us or any of our affiliates, or by third parties who have licensed their materials.
Images of people or places displayed on the website are either our property, or used with permission. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms of Use or specific permission provided elsewhere on the website. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Any unauthorised use of the Contents or Images is subject to all damages available to the copyright owner under the applicable copyright laws.

ACCURACY OF INFORMATION

This website is intended to assist the reader with information about our products. We are not responsible for any errors or omissions in the materials, information, or recommendations provided neither on this web website, nor for any loss or damage caused by your reliance on information obtained on this web website or a hyper-linked website. We advise all of our readers to consult an authorized dealer of our branded products prior to purchasing any of our products. STATEMENTS, ARTICLES, RECIPES, OR OTHER INFORMATION SHALL BE AT YOUR SOLE RISK. WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THIS WEBSITE.

INVENTION AND IDEA SUBMISSIONS

As you can understand, we may be working on a new or improved product when we receive a similar suggestion from an inventor. If we proceed with its new product, it is natural for the inventor to think that we used the inventor’s idea and that the inventor should be compensated. In order to protect inventors as well as us, only patented inventions will be considered for review. If you have already obtained a patent, you may send us a copy of the patent for consideration. Please do not send any confidential information with the patent, otherwise the submission will not be considered. We will not review patent applications that are pending. We do not want you to, and you should not, send any confidential or proprietary information to us via this website or by any other means not in compliance with our policy. You agree that any information or materials that you or individuals acting on your behalf provide in violation of our policy will not be considered confidential and may be returned to sender at sender’s expense or destroyed. By providing any such information or materials to us in violation of our policy, you grant to us an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information and materials, and you further agree that we are free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to us. You further recognize that we do not want you to, and you warrant that you shall not, provide any information or materials to us that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary or confidential material of a third party.

INDEMNIFICATION

You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of this website.

DISCLAIMER

THIS WEBSITE IS PROVIDED BY OUR COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, SERVICES OR MATERIALS INCLUDED ON THIS WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT SUCH USE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. SOME STATES DO NOT ALLOW SUCH LIMITATIONS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL OUR COMPANY OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE AND ITS CONTENTS, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. Any cause of action you may have with respect to your use of the website and its Contents must be commenced within one (1) year after the claim or cause of action arises.

LINKS TO THIRD PARTY WEBSITES

References on this website to any names, marks, products or services of third parties or hypertext links to third party websites or information are provided solely as a convenience to you and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. If you use those websites, you will leave this website. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. We have not reviewed all of the websites linked to the website and are not responsible for the content of any off-website pages or any other websites linked to the website. Your linking to any other off-website pages or other websites is at your own risk.

LINKING TO OUR WEBSITE

All links to our website must be approved in writing by our company, except: (i) the link is a text-only link containing only the name or brand of our products (ii) the link "points" only to our website address and not to deeper pages (iii) the link, when activated by a user, displays that page full-screen in a fully operable and navigable browser window and not within a "frame" on the linked website; and (iv) the appearance, position, and other aspects of the link may neither create the false appearance that an entity or its activities or products are associated with, endorsed by, or sponsored by us nor be such as to damage or dilute the goodwill associated with the name and trademarks of our company or its Affiliates. We reserve the right to revoke this consent to link at any time in our sole discretion.

REVISIONS TO TERMS OF USE AND WEBSITE

We reserve the right, at our sole discretion, to change, modify, revise, add or remove any portion of these Terms of Use in whole or in part, at any time. Changes to these Terms of Use will be effective when such changes are posted to this website. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms of Use to which you are bound. We may terminate, change, suspend or discontinue any aspect of our website, including the availability of any features of the website, at any time. We may also impose limits on certain features and services or restrict your access to parts or the entire website without notice or liability. We may terminate the authorisation, rights and license given above and, upon such termination you shall immediately destroy all Contents and Images which you may have downloaded.

INTERNATIONAL USERS

We make no representation that materials at this website are appropriate or available for use at other locations outside of EU and access to them from territories where their contents are illegal is prohibited. You may not use the website or export the content in violation of EU export laws and regulations. If you access this website from a location outside of EU, you are responsible for compliance with all local laws.

CHOICE OF LAWS

These Terms of Use constitute the entire agreement between our company and you with respect to your use of this website. If for any reason a court of competent jurisdiction finds any provision of these Terms of Use to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms of Use, and the remainder of these Terms of Use shall continue in full force and effect.
These Terms of Use shall be governed by the laws of England and the Parties shall expressly and irrevocably agree to submit to the exclusive jurisdiction of the courts of that country in the event of any dispute or controversy arising under these Terms of Use.

WEBSITE SECURITY

You are prohibited from violating or attempting to violate the security of this website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forwarding any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this website.

 

PRIVACY

1. YOUR PRIVACY IS IMPORTANT TO US

JOI Ltd, T/A W10 strive to honour the privacy and security of our users, customers and suppliers, as well as their representatives, in relation to all products, services, applications and websites.

This Privacy Statement describes our privacy practices as required by the General Data Protection Regulation (“GDPR”) (EU) (2016/679) and other applicable data protection laws (collectively “Privacy Laws”). This Privacy Statement applies where JOI Ltd is acting as a Data Controller with respect to the Personal Data of our customers, employees, website users, partners and service providers. In other words, this Privacy Statement applies where we determine the purposes and means of the processing of Personal Data. 

This Privacy Statement provides information regarding how we collect, process, share, transfer, retain and protect your Personal Data and the rights you may exercise, where applicable, regarding your information. If you provide us with your Personal Data, or we obtain Personal Data about you from other sources, we treat your Personal Data according to this Privacy Policy. 

This Privacy Policy does not apply to third-party applications, products, services, websites or social media features that may be accessed through links on our Sites that have their own privacy policies. Accessing those links will cause you to leave our Sites and may result in the collection and/or sharing your Personal Data by a third party. We do not control, endorse or make any representations about third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy practices of any site you interact with before allowing the collection and use of your Personal Data. If you have any questions or comments regarding this Privacy Statement or our data privacy practices, please contact us at enquiries@jogroup.co.uk.

2. PERSONAL DATA WE COLLECT ABOUT YOU 

When you complete a transaction, submit a request, set up an account, apply for a position, visit our Sites, etc., you may be asked to provide certain information, including, but not limited to, your name, title, company, address, phone number, e-mail address, credit card information, and line of business. You may also be providing us with data regarding your devices including, your IP address, your geolocation, your data usage, your client or supplier account, etc. In limited circumstances, we may collect information related to you, and your family members, such as age, gender and civil status. This information and data may be Personal Data under applicable Privacy Laws. 

3. WHY WE PROCESS YOUR PERSONAL DATA, LEGAL BASES FOR PROCESSING AND RETENTION

Please consult the table below to see the categories of Personal Data we may collect about you, why we process (collect, use, store, etc.) your Personal Data, the legal grounds for such processing (where applicable) and the relevant maximum retention period. 

Purpose

Categories of Personal Data

Legal Bases for Processing (if required by applicable Privacy Laws)

Retention Period (max*)

Customer Management (including provision of services, invoicing, customer support; account management, personalizing your experience on our sites, etc.)

  • Identification data (name, address, telephone, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.)
  • Financial characteristics (bank account number, credit card details, etc.)
  • Personal characteristics of data subjects and, in some cases family members (age, gender, civil status, etc.
  • Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract
  • Legal obligation to process your data
  • Proper administration of our website and business

Up to 10 years after date of last order or end of contract, unless longer period required by law or for litigation

Direct Consumer Sales (including provision of services, invoicing, customer support, account management, personalizing your experience on our sites, etc.)

  • Identification data (name, address, telephone, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.)
  • Financial characteristics (bank account number, credit card details, etc.)
  • Personal characteristics of data subjects and, in some cases family members (age, gender, civil status, etc.)
  • Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract 
  • Legal obligation to process your data
  • Proper administration of our website and business

Up to 10 years after date of last order or end of contract, unless longer period required by law or for litigation

Know your customer (including anti-fraud, anti-money-laundering, etc.

  • Identification data (name, address, telephone, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.) Financial characteristics (bank account number, credit card details, etc.)
  • Personal characteristics of data subjects and, in some cases family members (age, gender, civil status, etc.)
  • Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract 
  • Proper administration of our website and business

Up to 10 years after date of last order or end of contract, unless longer period required by law or for litigation

Direct marketing (including email marketing communications including promotions, marketing campaigns, surveys, etc.)**

  • Identification data (name, address, telephone, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.)
  • With your consent/opt-in where required
  • Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract 
  • Proper administration of our website and business

Until you withdraw consent to direct marketing communications or your information is no longer needed for marketing purposes. 

Supplier management (including accounting, etc.) 

  • Identification data (name, address, telephone, etc.)
  • Financial characteristics (bank account number, credit card details, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.)
  • Personal characteristics of data subjects and, in some cases family members (age, gender, civil status, etc.
  • Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract
  • Proper administration of our website and business
  • Legal obligation to process your data

Up to 10 years after date of last order or end of contract, unless longer period required by law or for litigation

Maintaining the security of our people and assets 

  • Identification data (name, address, telephone, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.)
  • Financial characteristics (bank account number, credit card details, etc.)
  • Personal characteristics of data subjects and, in some cases family members (age, gender, civil status, etc.)
  • Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract 
  • Legal obligation to process data securely
  • Our legitimate interests in the proper administration of our website and business

Up to 10 years after date of last order or end of contract, unless longer period required by law or for litigation 

Legal Compliance and Litigation management

  • Identification data (name, address, telephone, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.)
  • Financial characteristics (bank account number, credit card details, etc.)
  • Personal characteristics of data subjects and, in some cases family members (age, gender, civil status, etc.)
  • Processing necessary for the establishment, exercise or defense of legal claims or obligations.
  • Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract 
  • Legal obligation to process data
  • Proper administration of our website and business

Up to 10 years after legal compliance or other obligation ends or after final resolution of litigation 

Product/service improvement & business intelligence

  • Identification data (name, address, telephone, etc.)
  • Electronic identification data (e-mail, IP-addresses, geolocation, website usage data, cookies, etc.)
  • Financial characteristics (bank account number, credit card details, etc.)
  • Personal characteristics of data subjects and, in some cases family members (age, gender, civil status, etc.)
  • Your consent
  • Proper administration of our website and business

Up to 10 years from product discontinuation

 

* Retention periods vary depending on the type of document containing the Personal Data. For more information regarding the retention periods, please contact us at enquiries@W10.co
** If you wish to object to the use of your Personal Data for these purposes, see the “Your Rights Regarding Access To and Control Over Personal Data” section below.

We will keep your Personal Data while we are providing our products and services to you. Thereafter, we will keep your Personal Data for one of these reasons: (a) to respond to any questions, complaints or claims made by you or on your behalf; (b) to show that we treated you fairly; (c) for the proper administration of our business; and/or (d) to keep records as required by law. 

We will not retain your Personal Data for longer than necessary for the purposes for which it was collected as set out in this Privacy Statement. In determining data retention periods, we take into consideration local laws, contractual obligations, our reasonable business requirements, and your expectations and requirements. When it is no longer necessary to retain your Personal Data, we will securely delete it or anonymize it.

4. HOW WE SHARE YOUR PERSONAL DATA

Your Personal Data may be shared with others as described below: 

  • We may disclose your Personal Data to any member of our group of companies, affiliates, resellers, suppliers, and service providers, including advertising networks, as reasonably necessary for the purposes, and on the legal bases, set out in this Privacy Statement. While we do not consider such disclosure to service providers for these purposes a “sale” of information, we understand and disclose to you it may be interpreted as such under certain applicable laws.
  • We may disclose your Personal Data to our insurers and professional advisers as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or other legal proceedings.
  • We may disclose your Personal Data with our payment services providers to complete financial transactions. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
  • In addition to the specific disclosures of Personal Data set out in this section, we may disclose your Personal Data: (a) where such disclosure is necessary for compliance with a legal obligation to which we are subject, including a subpoena, court order or search warrant; (b) enforce our Terms of Service, this Privacy Statement, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims regarding violations of third party rights; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of JOI Ltd and its employees, its agents and affiliates, its users and/or the public. This includes exchanging information with other companies and organisations for fraud protection, spam/malware prevention, or in order to protect your vital interests or the vital interests of another natural person.

We reserve the right to transfer your Personal Data in the event of bankruptcy or a sale or transfer of all or a portion of our business or assets, an acquisition, merger or divestiture.

Except as otherwise set forth herein, we do not sell, trade, rent or otherwise share your Personal Data with any third parties outside of JOI Ltd or with our affiliated companies for monetary or other valuable consideration. 

5. SENSITIVE PERSONAL DATA 

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Sites or otherwise to us, Sensitive Personal Data (e.g., religion, ethnicity, political opinions, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions) unless specifically requested by us or required by law.

6. INTERNATIONAL DATA TRANSFERS 

Our customers and the users of our Sites may be located anywhere in the world. The privacy laws in some countries may not provide protections equivalent to those in your country of residence, and your government may or may not deem such privacy protections adequate. We may process your information in, or transfer your information to, the United Kingdom, third parties in the United Kingdom, or other countries. 

For residents of EU/EEA countries, in the event of transfer of your Personal Data to a country which has been deemed to have an inadequate level of protection for Personal Data, we will implement safeguards, including selecting “Privacy Shield” certified processors or putting in place standard contractual clauses, in accordance with the EU requirements. You can request more information about such measures by contacting us at enquiries@jogroup.co.uk

7. YOUR RIGHTS REGARDING ACCESS TO AND CONTROL OVER PERSONAL DATA

Your rights regarding your Personal Data depend on local law in the jurisdiction where you reside. 

If you reside in the EU/EEA, you may have the right, after submitting a verified request to:

  • Information and Access - You may request to access your Personal Data, receive supplemental information about your Personal Data, and/or be provided with a copy of your Personal Data.
  • Rectification - You may request to rectify and/or update your inaccurate or out-of-date Personal Data.
  • Erasure - You may have the right to have your Personal Data erased. 
  • Restriction - You may have the right to restrict the processing of your Personal Data. 
  • Object to Processing - You may have the right to object to specific types of processing of your Personal Data. 
  • Data Portability - You may have the right to request a portable copy of your Personal Data. For example, Data Portability does not apply to paper records, and must not prejudice the rights of others, or sensitive company information.
  • Right not to be subject to decisions based solely Automated Decision Making - You may have the right not to be subject to decisions based solely on automated processing (i.e., without human intervention).
  • Right to lodge a complaint - You may have the right to lodge a complaint with a supervisory authority in the country in which you reside, details of which can be provided on request by the Data Privacy Committee at Online Webform.

JOI Ltd may charge a reasonable fee if your request is not valid under applicable law, repetitive or excessive. We may also request information from you in order to verify your identify before you receive a response. 

If you reside in California, you may have the right, after submitting a verified request to:

  • Know the categories of personal information we collect about you; 
  • Know whether your personal information was sold or disclosed to third parties for a business purpose, including for direct marketing purposes by third parties, during the immediately preceding calendar year;
  • Know the identity of the third parties that received your personal information for their direct marketing purposes during that calendar year;
  • Deletion of your personal information maintained by us;
  • Opt-out of the sale of your personal information;
  • Access your personal information and to a portable copy of your data; 
  • Not be discriminated against for exercising your rights; and
  • Notification of your rights.

If you wish to exercise any of these rights, please submit your request to enquiries@W10.co
(Please note, California consumers may exercise these verified rights effective January 1, 2020). 
To opt-out of the sale of your personal information click here: enquiries@w10.co 

This Privacy Statement does not create, extend or modify any EU Data Subject rights, California consumer rights, or JOI Ltd obligations, except as provided by the GDPR and CCPA.

9. PERSONAL DATA SUBMITTED BY CHILDREN 

Some of the content on our Sites may be directed toward children under age 13. However, we do not knowingly collect or solicit personal information from children under age 13 without parental consent, unless permitted by law. If we become aware that we have collected personal information from a child under age 13 without parental consent or unless otherwise permitted by law, we will delete it in accordance with applicable law. If you believe that a child may have provided us with Personal Data without parental consent or otherwise not permitted by law, please contact us as detailed below in the “Contact Us” section. 

California consumers – We will not sell the information of California consumers who are 16 years old or younger without prior authorization. Our sites and services directed toward children will verify a user’s age and offer choices regarding the sale of personal information related to children aged 16 or younger. If a California consumer is under 13 years old, a parent or guardian must consent to the sale of the minor’s personal information. However, if the California consumer is between the ages of 13 and 16 years old, the minor may provide opt-in consent to the sale of their personal information. Our sites directed toward children will ask for age verification and require appropriate consent. 

EU Residents– We do not collect or process personal data related to EU Data Subjects under the age of 16 without explicit consent from a parent or guardian. Our sites directed toward children will ask for age verification and require consent as appropriate. 

10. COOKIES, WEB BEACONS AND OTHER TRACKING TECHNOLOGIES 

Our Sites use Cookies. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are useful because they allow a website to recognise a user’s device. Cookies help with a variety of website functions including allowing users to “log in” to websites (making your navigation of websites more efficient), remembering your preferences (such as language), and generally improving your experience on our Sites. Cookies can also help ensure that the advertisements and content you see online are more relevant to you and your interests. We may also include web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.

Some of our business partners set web beacons and Cookies on our site. In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring website addresses. Further, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. 

If you would like to opt-out of cookies, visit www.aboutcookies.org or www.allaboutcookies.org for further information. These websites also tell you how to set your browser not to accept cookies and how to remove cookies from your browser. However, in a few cases, some of the features on our Sites may not function as a result. More information on our use of cookies can be found in our Cookies Policy as follows.

What Are Cookies? Cookies are small text files stored on your computer or other devices. They are widely used to make websites work or improve the efficiency of a website. Cookies help with website functionality and user experience because websites can read and write to these text files, enabling the site to recognize you and remember important information that will make your use of the site more convenient (i.e., by remembering your language or font preference settings).

Functionality tags/files do not require your consent. For analytical and other tags/files, however, where applicable and required by law we request your consent before placing them on your device or allow you to opt out of our use of these types of Cookies. You can give your consent by clicking on the appropriate button on the Cookies banner displayed to you when you visit our Sites or using the preference centre in our cookie management tool.

Cookies Use By Our Sites

Our Sites may use the following Cookies:

Essential Cookies. These are Cookies required for the operation of our Sites. Essential Cookies may enable you to, among other things, log in to secure areas of our Sites, navigate our Sites, add products to your bag, checkout, make use of our e-billing services, etc.

Analytical/Performance Cookies. These Cookies allow us to recognise and count the number of visitors and to see how visitors navigate our Sites. We may use these Cookies to, among other things, measure how our customers are using the site to improve functionality and optimise the shopping experience for you. This helps us improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily.

Functionality/User Preference Cookies: These Cookies are used to recognize you when you return to our Sites. We may use these to remember the language and currency that you use onsite and to help streamline your shopping experience. These Cookies enable us to personalize our content for you, greet you by name and remember your preferences.

Marketing/Targeting/Social Sharing Cookies. These Cookies record your visits to our Sites, the pages you have visited and the links you have followed. We will use this information to make our Sites, and the advertising displayed on them, more relevant to your interests. Where applicable and as allowed by law, we may also share this information with third parties for this purpose. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use Cookies, over which we have no control.

How to Manage, Disable or Opt-Out of Cookies Used By Our Sites

Internet browsers allow you to change your Cookies settings for various reasons, including to block certain kinds of Cookies or files. You can therefore block certain Cookies by activating the applicable settings on your browser. However, if you use your browser settings to block all Cookies, you may not be able to access all or parts of our Sites because some may be functionality or essential Cookies. For further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies/. You may refuse, accept or remove Cookies from our Sites at any time by activating or accessing the Cookie preferences setting on your browser. For further information about changing your Cookies preferences or disabling Cookies altogether, refer to
http://www.allaboutcookies.org/manage-cookies for information on commonly used browsers. Please be aware that if Cookies are disabled or removed, you may not be able to access all or parts of our Sites, or features may not operate as intended.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Further Information

You can find more information about cookies and similar tags/files at the following addresses:
http://www.allaboutcookies.org/;
http://www.youronlinechoices.eu/ (a guide to behavioral advertising and online privacy, produced by the internet advertising industry).

If you have questions or concerns or require further information, do not hesitate to contact us

11. SECURITY

There is no perfect security. We have implemented appropriate and commercially reasonable organizational, technical and administrative safeguards to protect Personal Data. You are responsible for maintaining the secrecy of any credentials that can be used to access any account or service with JOI Ltd. If you should suspect any unauthorised activity please report this to us immediately. You can report suspicious activity or other concerns by contacting us at enquiries@jogroup.co.uk.

12. LINKS TO THIRD PARTY SITES

We may collect your information from third parties sites. This includes when you log in through a third party site such as Facebook, Snapchat, Instagram, LinkedIn, Twitter, etc. We may also disclose information collected from third parties to customise ads and to manage and facilitate messaging on third party sites. Please note that when you unsubscribe from our marketing email there may be a delay in the discontinuation of our ads directed to you on third party sites. 

13. DO NOT TRACK

JOI does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, you may be able to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. 

14. USING MOBILE AND OTHER DEVICES

JOI Ltd, our affiliates and third parties that we have engaged, may collect and store unique identifiers matched to your mobile device in order to deliver customized ads or content while you use our Sites, navigate the internet, to deliver location-based services and advertising, or to identify you in a unique manner across devices or browsers. In order to customise these ads or content, we, or third parties, may collect Personal Data, e.g., your email address, or data passively collected from you such as your device identifier, location, or IP address. Most mobile devices allow you to turn off location services.  
By adjusting the privacy and security settings on your device, you can manage how your mobile device and mobile browser share information, as well as how your mobile browser handles Cookies and other tracking identifiers. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

15. EMAIL MARKETING COMMUNICATIONS 

If you are an existing customer or, if required by applicable law, you have provided consent or have not otherwise directed us not to send you marketing messages, we may send you marketing messages via email and/or mail to keep you updated on our products and services. 

You can stop receiving marketing messages from us at any time through the following methods:

  • Through your customer account settings/preferences within “My Account”;
  • By clicking on the ‘unsubscribe’ link in any email communication we send you
  • By contacting us at enquiries@jogroup.co.uk

Once one of these methods is completed, we will honour your request and update your profile to ensure that you don’t receive further marketing messages. 

We will process opt-out/unsubscribe requests as quickly as possible, and in most cases, within 10 days. Please note that the discontinuation of marketing messages will not stop any service communications such as order updates.

16. TEXT MESSAGING 

Our Sites may give you the choice to opt-in to receiving text messages and alerts on the mobile phone number(s) you have shared with us. Once you have opted-in, we may send you text messages regarding your account, to investigate or prevent fraud, to alert you in the event of an emergency, etc. We may send you text messages and alerts using autodialed technology. Also, from time to time, we may run certain campaigns that provide you with the ability to send a text message to a specific short code and provide an opt-in to receive future text messages. Your opt-in request provides us with your mobile phone number. If you choose to opt-in, you agree that we may, from time to time, send messages to the mobile device associated with that number about new products, promotions, services, or offers. 

You may choose to opt-out from our text messages and alerts at any time by replying “STOP” to the message you received. Once you opt-out, you will not receive any additional text messages via your mobile phone. Please keep in mind that if you opt-out of receiving text messages and alerts we may not be able to contact you with important messages regarding your account or transactions with us. However, if there is an emergency or account question, we will make every attempt to contact you in other ways such as by email or on a landline phone. You do not have to opt-in to text messages and alerts to use our Sites and services. If you opt-in, standard text messaging charges may apply. For more information regarding our text messaging and alerts, please contact us at enquiries@Jogroup.co.uk

17. CHANGES TO OUR PRIVACY STATEMENT 

We reserve the right, at our sole discretion, to change, modify, add, or remove portions from this privacy policy at any time. We shall notify any such changes in according with applicable data protection legislation.  

Any material changes to this Privacy Policy will be posted on this webpage. It is your responsibility to review our Privacy Policy each time you provide Personal Data to us as the Privacy Policy may have changed since the last time you used our Sites or services.

18. CONTACT US

If you have questions about this Privacy Policy please contact us at: enquiries@jogroup.co.uk